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Archive for the ‘Customer Support Tips’ Category


How to Use VoIP Web Conferencing for Live Customer Support on Your Website!

Are you causing undo frustration for your website visitors by hiding behind an online help desk or email support system? Wait… Before you answer, let me expand on that with another question… Are you losing potential customers because it's too hard for your website visitors to contact you? Based on my own web browsing experience [...]

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How You Can Use Web Conferencing To Create Personalized Customer Support Recordings

When was that last time you filled out a support request on a website and in return received a personalized video response with specific answers and instructions relating to your specific question or issue? Let me guess… unless you've actually experienced the way I personally handle pre-sales questions and customer support inquiries… probably never. I'm [...]

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